Delivery and Return Process

Delivery and Return Process for ConsultUnCay Digital Services

1. Delivery of Digital Services

Service Fulfillment Time: Once your order is confirmed and payment is processed, our team will begin working on your digital service immediately. The typical delivery time for most services is [insert number of days], depending on the complexity of the service. For example:
- Website development: [X] days
- Digital marketing campaigns: [X] days
- SEO or content strategy: [X] days
You will receive regular updates and milestones throughout the process.
Service Delivery Method:
- All digital services are delivered via email, cloud storage (e.g., Google Drive, Dropbox), or directly through our client portal, depending on the nature of the service.
- For services like website development or digital strategies, we will provide access to the final product or a detailed report through the method discussed at the time of purchase.
Completion Confirmation: When the service is completed, you will be notified via email with a link or attachment to access the final product. If you’re satisfied, you can confirm completion through the client portal or by replying to the email.

2. Return/Refund Policy for Digital Services

Since our services are intangible, returns are not applicable. However, we do provide the following options:

Satisfaction Guarantee: If, within [insert number of days] days of receiving your digital service, you feel that the final product does not meet the agreed-upon scope, please contact us immediately at [insert contact email]. We will review your concerns and offer revisions to bring the service in line with your expectations. We offer up to [insert number of revisions] revisions depending on the service type.
Request for Revisions: If you believe the delivered service does not meet the agreed-upon specifications, we will offer revisions within the initial service agreement. Please submit a request with detailed feedback on what needs to be changed. We will strive to make the necessary adjustments within [insert number of days].
Refund Policy:
- If, after revisions, you are still dissatisfied, we may offer a partial refund or full refund based on the circumstances, but only if:
  - The issue arises due to a mistake on our part (e.g., a technical error, failure to deliver agreed-upon features).
  - A refund request is submitted within [insert number of days] days of the initial service delivery.
Non-Refundable Services: Please note that any custom services or work already commenced or completed are non-refundable once the project is in progress or completed, except in exceptional circumstances (e.g., service delivery issues, clear failure to meet the agreed-upon scope).
Dispute Resolution: If you are unable to reach a resolution with us regarding your service, we are happy to engage in mediation and find a mutually agreeable solution. Please contact us at [insert customer service contact].

3. Refund Process for Digital Services

If your refund request is approved, the refund will be processed back to the original payment method within [insert number of days] business days. Depending on the payment provider, the refund may take additional time to appear on your account.
Cancellation Policy: If you wish to cancel a service before delivery or completion, you may be eligible for a refund if no work has been started yet. Cancellations made after work has started may not be eligible for a full refund, but we will assess the situation on a case-by-case basis.

4. Special Circumstances

Technical Issues or Errors: If you encounter any technical issues with a delivered service (such as a broken link, login issue, or error in the product delivered), please contact us immediately, and we will work to resolve the issue at no extra cost.

This format is designed to fit the nature of digital services where physical goods aren’t involved, and it focuses on customer satisfaction, revisions, and transparent communication.